mainframe infra

Mandate Skill - Mainframe Infra 4 5+ years of relevant experience in mainframe or enterprise operations/support. Working understanding of ITIL processes and procedures (incident, problem, change, shift handover discipline). Strong analytical and problem-solving capability, with calm execution under pressure. Culturally aware and sensitive in a global, diverse environment Flexible and dependable during high-severity incidents and operational peaks Demonstrates ownership, follows runbooks/controls, and captures evidence where required