Program Manager - New Initiatives

Key Responsibilities: - Facilitate the rollout of process excellence initiative with focus on Business process reengineering/Process transformation by developing process modeling and measurement system - Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc) - Develop, test, and deploy automated solutions and automated decision analytics to replace manual business processes - Evaluate technology solution options to determine best fit to solve the problem based on financials (upfront and ongoing) and organizational standards - Develop and implement RPA adoption strategies in partnership with business teams - Develop and implement quantified UX model to reduce drop-offs points across User Journeys across Product Categories - Reviewing key metrics and insights using both usage and business performance data and continuously improving customer journeys - Design and execution of predictive model in coordination with analytics team to address the business challenges and future requirements - Continuously evaluate Fintech start-ups for various solutions across Fintech platforms based on requirements/problem statements of different teams Job Requirements: - Post Graduate / MBA - 8+ years experience working with cross functional teams across Business, Marketing, Technology, Operations & Analytics to deliver a rich Customer experience - Knowledge and demonstrated experience in change management and business process re-engineering - Should have knowledge in RPA opportunity identification and deployment - Should be able to build and drive Transformation Road maps across business by seeking stakeholder buy ins and clear ROI showcasing - Ability to analyze data and coordinating with analytics team to build required data models - Strategic and analytical thinking - Strong communication and interpersonal skills - Problem solving and decision-making skills - People Management & Networking skills Skills: Transformation, Data Model, Interpersonal Skills, Networking Skills, Analytics Experience: 8.00-12.00 Years