Desktop Support Engineer

Description Responsible for all aspects of endpoint management and configuration at TSI sites across the US, Philippines and India. Principal Responsibilities - Manage, construct, test and deploy group policy updates for PCs. - Administer System Center Configuration Manager (SCCM). - Prepare deployment packages and self-service installs in SCCM. - Perform desktop software rollouts. - Administer software patch deployment. - Administer Trend Micro (AV, Enforcement Agent, DLP) - Analyze and implement solutions for desktop software application rollouts. - Identify and administer global registry updates where required. - Setup and maintain role based access for all business lines. - Document end user support processes and procedures and maintain a knowledge base. - Ensure compliance with vulnerability scan requirements where applicable. - Assist end user support technicians with troubleshooting, issue resolution, guidance, and best practices. - Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties. - Knowledge, understanding, and compliance with TSI policies and procedures. - Make recommendations to implement improved processes. - Perform other duties as assigned by management. Qualifications - 1-5 years of end user/desktop support experience required. Broad and deep knowledge for supporting Windows 10 PCs and peripherals required. - Excellent troubleshooting skills required. - A+, MCDST, or equivalent certification preferred. - Experience working with SCCM preferred. - Experience with large-scale high availability environments (5000+ end points). - Experience with end user computing backup solutions is a plus. - Experience with enterprise level Windows 10 upgrades is a plus. - Experience supporting on premise and work at home employees is a plus. - Very strong service-oriented skillset. - Deep knowledge of IT security for end user computing devices. - Ability to maintain the highest level of confidentiality. - Excellent interpersonal, written, and oral communication skills. - Ability to work in a team fostered environment. - Ability to work in a multi-tasked environment. - Ability to prioritize and organize work. - Ability to adapt to a flexible schedule. Skills: Dlp, Sccm Experience: 1.00-5.00 Years