Technical Marketing Engr

**Job Summary** Keystone is NetApp's Storage-as-a-Service (STaaS) offering, delivering cloud-like consumption, self-service management, lifecycle automation, and operational insights across customer environments. We are seeking a highly motivated **Technical Marketing Engineer (TME) IC2** to help bridge the gap between product innovation and customer adoption. This role will work closely with Product Management, Engineering, UX, Solution Engineering, Sales, and Customer Success to transform technical capabilities into clear customer value, field-ready enablement, and scalable adoption assets. The ideal candidate is naturally curious, customer-focused, technically strong, and passionate about simplifying complex concepts into compelling stories and actionable content. **Job Requirements** **Technical Content Development** + Develop and maintain technical documentation, implementation guides, FAQs, solution architectures, and feature walkthroughs. + Create integration guides, API documentation, workflow examples, configuration guides, and release communications. + Build reusable technical assets that support customer, partner, and field enablement. **Product & Feature Enablement** + Translate product capabilities and technical requirements into customer-centric value propositions. + Create sales and technical enablement materials, including: + Sales playbooks + Technical battlecards + Demo guides + Solution overviews + Competitive positioning content + Support product launches with launch-ready content and communication plans. **Customer Advocacy & Insights** + Gather and analyze feedback from customers, partners, field teams, and customer success organizations. + Identify adoption challenges and recommend content or process improvements. + Partner with Product Management to incorporate customer insights into product strategy and roadmap discussions. + Develop customer success stories, use cases, and technical case studies. **Cross-Functional Collaboration** + Collaborate with Product Managers, Engineering, UX, Program Management, and Customer Success teams. + Participate in feature reviews, launch readiness activities, and adoption initiatives. + Contribute to improving customer experience and product adoption. **Required Qualifications** + Experience with cloud technologies, observability platforms, SaaS solutions, and subscription-based services. + Strong documentation, presentation, demo creation, and storytelling skills. + Hands-on experience with AI productivity tools such as Microsoft Copilot and Cursor. + Familiarity with product launches, technical demos, and customer enablement programs. + Experience with Microsoft 365, Jira, Confluence, Figma, documentation platforms, and video/demo creation tools. + Strong written, verbal, and presentation skills with the ability to simplify complex technical concepts.Experience creating customer-facing technical content and enablement materials.Understanding of cloud platforms, infrastructure, storage, SaaS, or platform technologies.Proven ability to collaborate effectively across cross-functional teams. **Education** Bachelor's degree in Computer Science, Engineering, Information Systems, Marketing, or related field.2+ years of experience in Technical Marketing, Product Marketing, Solutions Engineering, Technical Product Management, Customer Success Engineering, or Technical Documentation. 136039 We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. **Equal Opportunity Employer:** NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. **Why You'll Thrive at NetApp** At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. **Our culture** We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. **Submitting an Application** To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. **AI Disclosure** For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.