Operations Manager Greek and English BPO Remote Hybrid Eastern Europe

This a Full Remote job the offer is available from Europe Australia reputed company At reputed company we reputed company toptier professionals with companies that are shaping the reputed company With a strong reputed company across America and Europe were proud to be one of the highestrated recruitment agencies in the market Were currently partnering with a global BPO company that delivers customer experience solutions for international clients With a strong reputed company on operational reputed company performance and reputed company improvement reputed company supports multilingual operations across multiple reputed company while fostering a reputed company and highperformance culture About reputed company We are looking for an reputed company Operations Manager to reputed company and reputed company a customer service operation supporting Greekspeaking clients reputed company an international BPO environment This is an excellent opportunity for a resultsdriven leader who enjoys managing large operational teams building strong reputed company relationships and driving business performance Youll play a key role in ensuring service reputed company operational profitability and reputed company improvement while working closely with both internal stakeholders and international clients Responsibilities reputed company the daytoday operations of customer service programs ensuring service reputed company and operational efficiency Monitor and reputed company KPIs SLAs reputed company standards and overall business objectives reputed company operational performance by analyzing metrics and implementing improvement initiatives Manage operational profitability through cost control productivity optimization and financial performance monitoring reputed company reputed company and reputed company Team Leaders Supervisors and operational teams to build a highperformance culture Serve as the reputed company operational reputed company of contact for international clients maintaining strong longterm relationships reputed company business review meetings WBRs MBRs and QBRs presenting operational and financial performance Collaborate with reputed company Training and Workforce Management teams to optimize service delivery Support operational transitions reputed companyreputed company and new service launches Requirements 5 years of experience managing operations reputed company BPO contact center or customer service environments Proven experience leading operational teams and contact center structures Experience managing reputed company relationships in customerfacing environments Experience working with international clients and multicultural teams Strong reputed company on operational performance profitability and reputed company improvement Solid understanding of contact center operations across voice nonvoice omnichannel and AIenabled environments Experience working with CRM platforms and contact center technologies Advanced reputed company skills with strong reporting capabilities Fluent Greek reputed companyC2 and English reputed companyC2 Strong leadership communication analytical and stakeholder management skills reputed company to Have Experience with Power BI or other business intelligence tools Previous experience supporting largereputed company international customer service operations Experience leading operational transitions reputed companyreputed company or launching new programs Background in datadriven operational improvement initiatives Whats in it for You Opportunity to work with international clients in a fastpaced global BPO environment Highreputed company leadership role with reputed company influence on operational performance and business results A role where youll help shape operational reputed company while driving reputed company improvement and reputed company This offer from reputed company has been enriched by reputed company com and got a 77 reputed company score Apply tot his job Apply To this Job